Last modified: October 15th, 2023
This Policy applies to information we collect on our Sites, in email, text, and other electronic messages between you and our Sites.
Your agreement. By accessing or using our Sites, you agree to this Policy. If you do not agree with this Policy, please do not use the Sites.
This Policy is provided in a layered format. You can jump to a specific section by clicking on the section below:
|Information we collect about you and how we collect it
|We may collect your Personal Information when you interact with us through our Sites, or by other means. We may also automatically collect information regarding your use of our Sites as you use them.
|How we use your Personal Information
|We may use your Personal Information for various purposes connected with your interest in our Sites and services, and to allow us to maintain and improve them.
|How we share your Personal Information
|We may share your Personal Information with certain third parties, such as with our service providers, as directed by you, and to provide you with opportunities that we believe may be of interest to you.
|Information you share with third parties
|The use and disclosure restrictions contained in this Policy will not apply to third parties.
|Your rights and choices
|You may have certain rights and choices regarding our collection, use, and disclosure of your Personal Information.
|The security of your Personal Information is of utmost importance to us and we maintain appropriate safeguards to protect it.
|International data transfers
|Our Sites are operated exclusively in the United States.
|Certain location-enabled features may be available through our Sites to help connect you to a local provider.
|Cookie and analytics policy
|When you visit our Sites, we may collect certain information from you automatically through Cookies and other tracking technologies.
|You must be at least 18 years old or older to use our Sites, or considered an adult under state law.
|You may contact us with complaints, comments or questions.
1. Information We Collect About You and How We Collect It
For purposes of this Policy, “Personal Information” means any information that relates to an identified or identifiable individual, and does not include PHI. The Personal Information we collect through our Sites usually is apparent by the context of the page, and may include the following types of information.
a) Personal Information You Provide to Us. We may collect several types of personally identifiable information that you choose to provide us when you use our Sites, which specifically may include:
- Registration and account information. When you create an account through our Sites, you may be asked to provide certain personal information, such as your name, mailing address, billing address, work address, e-mail address, home, work, and mobile telephone numbers, and date of birth.
- Profile and demographic information. Through your account, we may also invite you to provide additional information about yourself, such as your preferred pronouns, gender or gender identity, sex at birth, and if you are a patient of either QH Providers or MN Providers, details about your health and medical history, and, if you are a MN Provider, your practice location, NPI or license or registration.
- Communications information. When you communicate with us through our Sites, including through filling out surveys or questionnaires, we may collect your first and last name, phone number, email address, and any Personal Information that you choose to provide in the content of your message.
- Payment information. If you register for a paid service from us, you may be required to provide your payment card or bank account information, as well as billing information.
b) Information That We Automatically Collect. As you navigate through and interact with our Sites, we, our service providers and our business partners may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns. These include:
- Browser and device data, such as IP address, device identifier, device type, operating system and Internet browser type, screen resolution, operating system name and version, device manufacturer and model, language, plug-ins, add-ons, and the language version of the Sites you are visiting; and
- Usage data, such as browsing history, time spent on the Sites, pages visited, links clicked, language preferences, patterns of use, and the pages that led or referred you to our Sites.
The information we collect automatically may include Personal Information, or we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties.
Some of the automatic collection described above may be facilitated by technologies such as Cookies; for more information on our Cookie and Analytics Policy, see Section 9 below.
c) Aggregated, Anonymized, and De-identified Information. We may create aggregated, anonymous or De-identified Data from Personal Information by removing data components that make the data personally identifiable to you or through obfuscation or other means.
2. How We Use Your Personal Information
We use the Personal Information we collect to provide, maintain, and improve our Sites and the services that Journey Health offers through them (our “Services”). These uses include:
- Administration of your account and verification of your identity;
- Providing you with requested Services, including the facilitation of maternity health services, billing support, insurance claim submission, and providing you with information and other services related to your health and wellness;
- Enabling providers to communicate with you;
- Providing you with customer service and support, and to facilitate other communications that you request or that are required to render Services to you;
- Responding to your requests, resolving disputes and/or troubleshooting problems;
- Providing you with information about new Services and other opportunities that we believe may be of interest to you, whether offered by us or third-party partners, and to personalize, measure, and improve such offers;
- Performing analytics for new and existing Sites and Services, such as our user accounts and related features;
- Maintaining and improving the quality of our Sites and Services;
- Growing our business, including understanding our user trends and understanding the effectiveness of our marketing; and
- Protecting ourselves, you, and others; preventing fraud; and creating and maintaining a trusted, secure, and reliable online environment.
3. How We Share Your Personal Information
We may share your personal information with the following categories of third parties:
a) Our affiliates. We may share Personal Information with our affiliates, in which case, we will require such affiliates to comply with the terms of this Policy.
b) Service providers. We share Personal Information with our contractors and third-party service providers that provide services on our behalf, such as payment processing, analytics, advertising, hosting, marketing, customer and technical support, and other services. These third-party service providers are contractually obligated to keep your Personal Information confidential.
c) Third-party providers, plans, and institutional partners. We may share Personal Information with third-party partners in connection with our Sites and Services, including your care providers and health insurers.
e) Affiliate and business transfer. We have the right to share your data with or transfer it to acquirers and other relevant participants in business transactions (or negotiations of or due diligence for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale, or other disposition of all or any portion of the business or assets of, or equity interests in, Journey Health (including in connection with a bankruptcy or similar proceeding) or as part of a contractual joint venture or partnership.
f) We may also share Personal Information for:
- Compliance and harm prevention as we believe necessary (i) to comply with applicable law, rules and regulations; (ii) to enforce our contractual rights; (iii) to investigate possible wrongdoing in connection with our Sites and Services; (iv) to protect and defend the rights, privacy, safety and property of Journey Health, you or others; and (v) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities.
- For any other purpose disclosed by us when you provide the information; and
- With your consent.
4. Information You Share With Third Parties
5. Your Rights and Choices
b) View or change your account personal information. If you are a Provider and have registered for an account with Journey Health, you are able to add and edit certain elements of your profile and account information.
If you wish to opt out of our sharing of the data that is gathered when you visit our Sites for purposes of targeted digital advertising, we encourage you to visit the Network Advertising Initiative or the Digital Advertising Alliance’s Self-Regulatory Program for Online Behavioral Advertising for more information about opting out of seeing targeted digital advertisements. You may also visit these websites for more information on how you can opt back into the sharing of data. Please note that Journey Health does not maintain this web tracking data in an identifiable manner.
We do not support “Do Not Track” functionality. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable “Do Not Track” by visiting the Preferences or Settings page of your web browser.
Finally, please note that opting out of advertising networks does not necessarily mean that you will not receive advertisements while using our Sites or on other websites.
e) Your Washington privacy rights. Effective March 2024, Washington State provides individuals with certain rights with respect to their “consumer health information.” We will update this section with regard to how we will comply with this law.
f) Your California privacy rights. California residents have certain rights with respect to our sharing of their personal information with third parties for their own direct marketing purposes. We do not disclose personal information to third parties for their own direct marketing purposes. However, because California residents have the right to request information regarding such practices under California’s “Shine the Light” Law, please contact us using the information in the Contact Us section. You must include your full name, email address and postal address in your email or mail request so that we can verify your California residence and respond. “Personal information” under this California law means any information that is identified, described, or was able to be associated with an individual at the time of disclosure.
6. Data Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We maintain appropriate technical, administrative, and physical safeguards to help protect the security of your personal information against unauthorized access, destruction, loss, alteration, disclosure or misuse, including by employing encryption technology for information sent and received by us. We encourage you to secure your account with a strong password and to keep your password private.
You should report any known or suspected security violations via the information found below in the Contact Us section.
7. No International Data Transfers
Our Sites are operated exclusively in the United States and intended for users located in the United States.
8. Location-enabled Features
9. Cookie and Analytics Policy
- Necessity. To enable features that are necessary for providing you the services on our Sites, such as keeping you signed in, improving security, and preventing and detecting fraud.
- Preference. To allow us to remember your preferences and identify you when you return to our Sites.
- Analytics. To allow us to understand how our Sites are being used, track site performance and content views, and make improvements to the content, products, or services.
- Advertising. To deliver targeted advertising based on your preferences, location, and/or interests across different services and devices and measuring effectiveness of ads.
- Social Media. To enable the sharing of content from our Sites through social networking and other sites.
You can modify your browser settings to decline or accept Cookies. However, in a few cases, some of our Sites’ features may not function as designed.
b) Web Beacons. Our Sites may contain small electronic files known as web beacons, pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.
You may prevent your data from being used by Google Analytics by installing the Google Analytics Opt-out Browser Add-on form.
10. Children’s Privacy
Our Sites are for adults, which means you must be at least 18 years old or if under 18, are a parent, pregnant, or declared emancipated by a court order or otherwise determined to be an emancipated minor as determined by the state where you live to register or use our Sites, including our account features.
If you are a parent or guardian and you are aware that a child under age 13 has provided us with personal information without parental consent, please contact us using the information in the Contact Us section. If we become aware that we have collected personal information from children under age 13 without verification of parental consent, we will take steps to remove that information from our servers.
We may change this Policy from time to time to reflect new services or changes in our data practices or relevant laws. The “effective date” legend at the top of this Policy indicates when this Policy was last revised. Any changes are effective when we post the revised Policy on the Sites. If we make any material changes to this Policy, we will take reasonable measures to notify you via email and/or a prominent notice on our Site prior to the change becoming effective, and will update the effective date at the top of this Policy. You are advised to review this Policy periodically for any changes.
12. Contact Information