We work hard to keep your private information private. This document describes how we do that.
Our core business is providing maternity health records to help your health care provider take care of you.
Personal Information is private information about you. If we take out the personal ID, we call it De-Identified Information.
We use “Cookies” on this website — small files that the website sends to your web browser.
No Information from Children under age 18
The Site is not directed to children and children are not eligible to use our Service. If you are under age 18, and are not an emancipated minor, please do not attempt to use our Service or provide any personal information about yourself to us. If we learn that we have collected personal information from a child under age 18 who is not an emancipated minor, we will delete that information as quickly as possible. If you believe that we might have any information collected from a child under age 18 who is not an emancipated minor, please contact us at firstname.lastname@example.org.
This website is for adults. The only teens under 18 who can use it are “emancipated minors,” which means under-18’s who have adult rights under state law
2. How We Collect Your Information
We receive information related to a Client (“Client Information”):
- When You Provide Us Information, including when you register as a Client or otherwise communicate with us through our Site. This information may include:
- Health Information (e.g. medical records, age, gender, health background, health status, prescribed and over-the-counter medications, provider notes and diagnoses, medical ID number, laboratory testing results, insurance information);
- Personal Information (e.g. name, address, driver’s license number, username, password)
- Billing Information (e.g., credit card information and billing information)
- Demographic Information (e.g., ethnicity, marital status, sexual behavior, sexual orientation); and
- Lifestyle Information (e.g., salary and level of education information).
- When Your Providers Provide Information to Us (upon proper authorization from you);
- When You Interact With the Site, as further described below;
- When We Create De-Identified Information. We do this by removing the information that personally identifies you from the Client Information otherwise collected.
We collect information from you and from others — like your health care providers — who you give permission to share information with us.
Information We Collect via Technology
As you use the Site or the Service, certain information may be passively collected by Cookies, navigational data like Uniform Resource Locators (URLs) and third party tracking services, including:
- Site Activity Information. We keep track of some of the actions you take on the Site.
- Access Device and Browser Information. When you access the Site from a computer or other device, we may collect anonymous information from that device, such as your Internet protocol address, browser type, connection speed and access times (collectively, “Anonymous Information”).
- Cookies. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies to make the Site and Service easier to use and to protect both you and Maternity Neighborhood. You can instruct your browser, by changing its options, to stop accepting Cookies or to prompt you before accepting a Cookie from the websites you visit. If you do not accept Cookies, however, you will not be able to stay logged in to the Site.
The information we collect when you interact with the Site may be Personal Information (e.g., if you are logged in) or Anonymous Information.
When you are using the website we collect information about you and what you do on our website. If you aren’t logged in, it’s anonymous information about your browser and stuff like that. If you log in, we use “cookies” to make the website easier to use and present more relevant information to you. If you don’t accept cookies, you can’t log in.
3. How We Use Your Information
We will use your Client Information to:
- Administer your account;
- Process your payments and fulfill your orders;
- Verify your identity as a Client;
- Permit Providers to communicate with you;
- Provide you with customer support related to the Site;
- Tailor the features, performance and support of the Site or the Service to you;
- Market our Service and those of third parties we believe may be of interest to you; this clause is exempted where prohibited by law and for all Strong Start Project participants
- Respond to your requests, resolve disputes and/or troubleshoot problems;
- Improve the quality of the Site and the Service; and
- Communicate with you about the Site and the Service.
You can choose not to provide us with certain information, but this may limit the features of the Site or the Service you are able to use. You can also opt out of receiving certain optional communications from the Site such as our newsletters and advertisements by emailing us at email@example.com. Please note that even if you opt-out, we may still send you certain Site and Service related communications.
We use your information to make the service work, to let your health care providers communicate with you, to alert you to things we think you would want to know about, and to keep the service humming for you. You can always decide not to share certain stuff with us (just know that we can’t do as much for you if you don’t share as much with us).
We use information we collect to help you and your health care providers.
Sometimes we use it (without your name or other ID — de-identified) for health care and market research, website statistics and marketing.
Anonymous Information & De-Identified Information
You’re OK having us use your De-Identified and Anonymous Data to improve the website experience and for other purposes.
4. How We Share Your Information
If your health care provider has an active subscription account, we may provide your information with third parties when (i) reasonably necessary to provide our services; (ii) you authorize us to do so in writing; (iii) if all or substantially all of our assets are acquired, we undergo a reorganization or bankruptcy, or we conduct due diligence activities related to such acquisition, reorganization or bankruptcy; or (iv) when legally required to do so or it is deemed advisable to protect our legal interests. For example, we may disclose certain Client Information:
- To third party vendors who help us provide the Service or the Site or who provide additional goods and services through the Site, including without limitation, billing providers;
- To third parties to whom you ask us to send such information;
- If we believe in good faith that such disclosure is necessary to (i) resolve disputes, investigate problems, or enforce our Terms of Service; (ii) comply with relevant laws or to respond to requests from law enforcement or other government officials relating to investigations or alleged illegal activity, in which case we can (and you authorize us to) disclose Personal Information without subpoenas or warrants served on us; or (iii) protect and defend our rights or property or the rights and property of you or third parties.
We also may disclose Anonymous Information and De-Identified Information publicly without restriction.
Additional Privacy Notice for Participants in the AABC Strong Start Research Program
As an American Association of Birth Centers Strong Start participant you agree to have information you provide using the Maternity Neighborhood Care Guide, in the form of patient surveys, to be shared with the American Association of Birth Centers research team. All of the shared data will have identifying information removed.
For concerns or questions about the use of your data, you may contact the American Association of Birth Centers at 866-54-BIRTH OR 215-234-8068.
To request your de-identified data be removed from Maternity Neighborhood research databases, please have your provider contact us at firstname.lastname@example.org.
We share information about you only: (i) when reasonably necessary to provide our services; (ii) when you authorize us in writing to do so, (iii) if we are sold or go out of business; or (iv) we are required to by law or it is deemed advisable to protect our legal interests.
5. Information You Share With Third Parties
When you click on links on the Site you may leave our site. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy statements.
We collect your information and we will share your information with others to use it for health care purposes as required by law if you authorize us, in writing, to do so. However, once we give it to them, we can’t control what they do with it. If you share your information with others, check out their privacy policies first.
6. How You Can Change or Remove Your Information
Modification of Information by Maternity Neighborhood
Maternity Neighborhood will not verify, modify or otherwise alter any of the Client Information without the consent of the applicable Client, but Maternity Neighborhood may correct any errors or modify any immaterial information at any time.
We all want the information about you on our website to be correct. We’ll work to keep it up to date, and we won’t change anything important without your OK.
Modification of Information by Clients and Providers
Clients will be able to update some of their information through the Site. Requests to modify any information may also be submitted directly to email@example.com.
Please email us if you see info here about you that needs to be corrected.
Limitations on Deletion of Information
If you want us to delete your private information, we will do it as soon as we are allowed to. We hold onto records for health care providers who usually need to keep them for at least seven years. If we’ve already delivered info to someone else, we can’t get it back or make them delete it. After we delete your info, we can still hold onto info from your files without your ID — De-identified Information.
7. How We Protect Your Information
Steps we take to keep your information secure.
We employ reasonable physical, electronic and managerial security methods to help protect against unauthorized access to Personal Information.
Risks inherent in sharing information
Please be aware that no data transmission over the Internet or data storage facility can be guaranteed to be perfectly secure. As a result, while we try to protect your Personal Information, we cannot ensure or guarantee the security of any information you transmit to us, and you do so at your own risk.
You should report any security violations to us by sending an email to firstname.lastname@example.org.
We use state of the art technology to keep your info private and secure … but nobody’s perfect. Also, if you send us something it could get lost or copied en route, and we aren’t responsible for that, either.
If we update this policy, you can find it right here on our website. If we make big changes, we’ll try to email you, too.
Effective Date: September 1, 2010
Last Updated Date: September 7, 2018